What is SMART ODR?

The SMART ODR (Online Dispute Resolution Portal) is an investor-friendly, fully digital platform introduced by SEBI to resolve disputes between investors and market intermediaries in a fast, cost-effective, and transparent manner. This platform enables online conciliation and arbitration, making the dispute resolution process seamless and accessible from anywhere.

Key Highlights:

• 100% Online – No paperwork or physical visits.
• Quick and Transparent – Time-bound resolution process.
• For All Investors – Retail and institutional clients.
• Covers Brokers, Depository Participants, AMCs, RTAs, etc.

How to Use the SMART ODR Platform?

• First, raise your complaint directly with us (the market participant).
• If not resolved satisfactorily, escalate via SEBI SCORES (https://scores.gov.in).
• If still unresolved, initiate dispute resolution via the SMART ODR Portal:
• Visit: https://smartodr.in
• Register/login
• Submit your complaint and documents
• Track resolution status online

Who Can Use SMART ODR?

• Investors (retail and institutional)
• Clients of stock brokers, DPs, AMCs, RTAs, etc.
• Any party involved in securities market-related disputes

Why It Matters

• This initiative by SEBI enhances investor protection and provides an efficient grievance redressal mechanism for disputes involving market entities.
• As a responsible market participant, we encourage all our clients to utilize the SMART ODR platform for resolution of unresolved issues

Issued in public interest

As per SEBI Circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/145